Pharmacy Care Representative - Overnight

CVS Health; Pennsylvania; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement options

Wellness programs

Discount programs

Job summary

CVS Health is seeking a Pharmacy Care Representative to support patients with specialty medication orders, benefits verification, and enrollment. This is a work-from-home role with virtual training, requiring attention to detail and strong communication.

The role is full-time, with shifts between 5:00pm and 11:30pm EST and weekends. PA residency and proficiency with Windows/Microsoft Office are required.

Qualifications

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
• 1+ years of computer keyboarding experience, skills and aptitude.
• Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 Mbps and 10 Mbps upload.
• Must live in Pennsylvania.

Responsibilities

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders.
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

Skills

Customer service

Windows applications

Typing/keyboard skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health/Specialty is offering an exciting opportunity to be part of our Pharmacy Care Representative team. In this customer service role, you will interact directly with customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage, performing benefit investigations and processing of medication orders for both new and existing patients. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.

As a Pharmacy Care Rep, you will:

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

This is a WORK FROM HOME position. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience.

This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Training for this role is virtual, on camera. We're hiring for a shift that could start anytime between 5:00pm - 11:30pm EST and go until 1:30am - 8:00am EST. This is an Overnight position, must be flexible working potential weekends. A shift will be given to you upon offer.

Required Qualifications

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
• 1+ years of computer keyboarding experience, skills and aptitude.
• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.
• Must live in Pennsylvania

Preferred Qualifications

• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

Education

• High School Diploma or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.