Remote Pharmacy Care Specialist — Support & Benefits

CVS Health; Phoenix (AZ); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Job summary

CVS Health is seeking a Pharmacy Care Rep to join our customer‑facing team from home. You will handle inbound/outbound calls, verify insurance, assist with enrollments, and resolve complex benefit questions to ensure a high level of patient service.

Ideal candidates have 1+ year customer service experience, pharmacy tech license, and a reliable home office setup. The role is full‑time with a competitive benefits package and flexible scheduling in Arizona.

Qualifications

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows-based applications (Outlook, Excel, Teams, Word) and internet navigation.
• 1+ years of keyboarding experience and aptitude.
• Active Valid Pharmacy Technician License and/or Certification as required by the State of AZ.
• Direct/hardwired internet connection within 7 feet of computer; minimum 100 Mbps download and 10 Mbps upload.
• Must live in Arizona.

Responsibilities

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments; collect information to ensure insurance coverage.
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers.
• Transfer/escalate clinical questions to the staff pharmacist for resolution.

Skills

Customer service

Insurance verification

Education/training coordination

Pharmacy software basics

Keyboarding

Windows applications (Office)

Internet connectivity

Arizona residency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health is seeking a Pharmacy Care Rep to join our customer‑facing team from home. You will handle inbound/outbound calls, verify insurance, assist with enrollments, and resolve complex benefit questions to ensure a high level of patient service.

Ideal candidates have 1+ year customer service experience, pharmacy tech license, and a reliable home office setup. The role is full‑time with a competitive benefits package and flexible scheduling in Arizona.