Remote Personal Banker – Member Services Expert

Firefighters First Federal Credit Union; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision

Fully paid Life insurance

401k plan with employer match

Education reimbursement

PTO and holidays

Pet Insurance

Job summary

Firefighters First Federal Credit Union is seeking a remote Member Advisor to support the Virtual Branch by addressing member inquiries and promoting credit union products and services.

Responsibilities include processing accounts, loan applications, and card transactions while delivering legendary member service in alignment with our mission to improve financial lives for the Fire Family.

Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Customer service

Banking experience

Sales ability

Education

High School Diploma or GED

Tools

Loan processing software

Account opening systems

Teller transactions

Job description

Firefighters First Federal Credit Union is seeking a remote Member Advisor to support the Virtual Branch by addressing member inquiries and promoting credit union products and services.

Responsibilities include processing accounts, loan applications, and card transactions while delivering legendary member service in alignment with our mission to improve financial lives for the Fire Family.