Virtual Personal Banker

Firefighters First Credit Union; Arizona; Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Medical/Dental/Vision benefits

Life insurance

AD&D

Disability coverage

401k match

Education reimbursement

Pet Insurance

PTO

Job summary

Firefighters First Federal Credit Union is seeking a Virtual Personal Banker to support the Virtual Branch from a permanent home office. The role focuses on addressing member inquiries, resolving issues, and promoting credit union products and services while ensuring compliance with regulatory requirements.

The position is 100% remote and requires residency in specified states. The team values legendary service, professional growth, and a commitment to improving the financial lives of the Fire

Qualifications

• Experience in technical support, sales, customer service, and banking.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• Bondable per credit union regulatory requirements.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Technical support

Sales experience

Customer service

Banking

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Virtual Personal Banker

Regular Full-Time Remote- Arizona, US

30+ days ago Requisition ID: 1861

Salary Range: $58,557.00 To $65,063.00 Annually

This a remote work from home position. Candidates must reside in the state of Arizona, Colorado, Idaho, Nevada, New Mexico, Oregon, Tennessee, Utah or Washington

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.
• 100% remote role
• Dedicated Home Office: This position requires a permanent home office in a fixed location and is not a work-from-anywhere or travel-based role.
• This ensures compliance and supports daily collaboration for our legendary member service.

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&DD, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affi…