Virtual Personal Banker

Firefighters First Federal Credit Union; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision

Fully paid Life insurance

401k plan with employer match

Education reimbursement

PTO and holidays

Pet Insurance

Job summary

Firefighters First Federal Credit Union is seeking a remote Member Advisor to support the Virtual Branch by addressing member inquiries and promoting credit union products and services.

Responsibilities include processing accounts, loan applications, and card transactions while delivering legendary member service in alignment with our mission to improve financial lives for the Fire Family.

Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Customer service

Banking experience

Sales ability

Education

High School Diploma or GED

Tools

Loan processing software

Account opening systems

Teller transactions

Job description

This a remote work from home position. Candidates must reside in the state of Arizona, Colorado, Idaho, Nevada, New Mexico, Oregon, Tennessee, Utah or Washington

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities:

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Remote Expectations:

• 100% remote role
• Dedicated Home Office : This position requires a permanent home office in a fixed location and is not a work-from-anywhere or travel-based role. This ensures compliance and supports daily collaboration for our legendary member service.

Benefits:

• We offer exceptional benefits to our employees, including:
• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 1/2 days of float time.
• 9 paid holidays plus 2 half days

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affimative ??? We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail] .