Virtual Personal Banker

Firefighters First Credit Union; United States; Remote; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

401k match

Education reimbursement

Paid time off

Pet insurance

Job summary

Firefighters First Federal Credit Union is seeking a personable Member Advisor to support the Virtual Branch. In this remote role, you will assist members, answer questions, resolve issues, and promote our financial products in line with our mission to serve the firefighter community.

Responsibilities include recommending products, opening and managing accounts, processing loan applications, cards, and troubleshooting member services technology. Travel may be required for meetings or training.

Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Customer service

Sales

Technical support

Education

High School Diploma or GED

Job description

This a remote work from home position. Candidates must reside in the state of Alabama, Arizona, Arkansas, Colorado, Connecticut, Idaho, Kentucky, Mississippi, Missouri, Nevada, New Mexico, New York, Pennsylvania, Oklahoma, Oregon,Tennessee, Texas, Utah or Washington.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities:

Recommend FFCU financial products and services to members to meet individual member needs.

Process and manage member accounts and/or open new and sub-accounts.

Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.

Process and manage credit and debit cards.

Troubleshoot, research, respond, and provide training on member services technology and related issues.

Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.

Participate in special projects and perform other assignments as needed.

May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.

Experience with consumer loan application and processing.

Experience with account opening and teller transactions.

High School Diploma or GED

All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

We offer exceptional benefits to our employees, including:

Competitive salary with a pay for performance bonus

Fully paid Medical, Dental, and Vision benefits package for employees.

Fully paid Life insurance, AD&D, short and long-term disability coverage

401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%

Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program

Pet Insurance

3 weeks of PTO annually including 2 ½ days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at .

Sounds like your next step?

Meet the team

Firefighters First Federal Credit Union is the nation's largest exclusive credit union serving the firefighter community, having operated since 1935. The organization provides comprehensive financial products and services including consumer loans, mortgages, business loans, credit and debit cards, investments, and insurance to its members. Known for its legendary service and commitment to improving the financial lives of firefighters, FFCU has built strong trusting relationships within the fire family and grown its membership nationally. The credit union focuses on delivering exceptional financial solutions tailored to meet individual member needs while maintaining its core mission of serving the firefighter community.