Remote Personal Banker & Member Advisor

Firefighters First Credit Union; Arizona; Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Medical/Dental/Vision benefits

Life insurance

AD&D

Disability coverage

401k match

Education reimbursement

Pet Insurance

PTO

Job summary

Firefighters First Federal Credit Union is seeking a Virtual Personal Banker to support the Virtual Branch from a permanent home office. The role focuses on addressing member inquiries, resolving issues, and promoting credit union products and services while ensuring compliance with regulatory requirements.

The position is 100% remote and requires residency in specified states. The team values legendary service, professional growth, and a commitment to improving the financial lives of the Fire

Qualifications

• Experience in technical support, sales, customer service, and banking.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• Bondable per credit union regulatory requirements.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Technical support

Sales experience

Customer service

Banking

Education

High School Diploma or GED

Job description

Firefighters First Federal Credit Union is seeking a Virtual Personal Banker to support the Virtual Branch from a permanent home office. The role focuses on addressing member inquiries, resolving issues, and promoting credit union products and services while ensuring compliance with regulatory requirements.

The position is 100% remote and requires residency in specified states. The team values legendary service, professional growth, and a commitment to improving the financial lives of the Fire