Remote Member Advisor, Virtual Banking Specialist

Firefighters First Credit Union; United States; Remote; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

401k match

Education reimbursement

Paid time off

Pet insurance

Job summary

Firefighters First Federal Credit Union is seeking a personable Member Advisor to support the Virtual Branch. In this remote role, you will assist members, answer questions, resolve issues, and promote our financial products in line with our mission to serve the firefighter community.

Responsibilities include recommending products, opening and managing accounts, processing loan applications, cards, and troubleshooting member services technology. Travel may be required for meetings or training.

Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED

Responsibilities

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Skills

Customer service

Sales

Technical support

Education

High School Diploma or GED

Job description

Firefighters First Federal Credit Union is seeking a personable Member Advisor to support the Virtual Branch. In this remote role, you will assist members, answer questions, resolve issues, and promote our financial products in line with our mission to serve the firefighter community.

Responsibilities include recommending products, opening and managing accounts, processing loan applications, cards, and troubleshooting member services technology. Travel may be required for meetings or training.