Virtual Personal Banker

Firefighters First Credit Union; United States; Remote; USD 59,000 - 65,000; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision

Life insurance, AD&D, disability

401k with company match

Education reimbursement

Pet Insurance

PTO 3 weeks (including float)

Job summary

Firefighters First Federal Credit Union is hiring a Member Advisor to support the Virtual Branch.

This remote, work-from-home role serves members by answering inquiries, resolving issues, and promoting credit union products aligned with our mission to improve the financial lives of our Fire Family.

Qualifications

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.

Responsibilities

• Recommend FFCU financial products and services to members to meet individual needs.
• Process and manage member accounts and open new and sub-accounts.
• Process, manage and decision consumer loan applications per lending policies.
• Process and manage credit and debit cards.
• Troubleshoot and train on member services technology and related issues.
• Coordinate with other departments to fulfill requests for investments, mortgages, loans, and insurance.

Skills

Technical support

Sales

Customer service

Banking

Consumer loan processing

Account opening

Teller transactions

Education

High School Diploma or GED

Job description

Salary Range: $58,557.00 To $65,063.00 Annually

This a remote work from home position. Candidates must reside in the state of Idaho or Washington.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities:

• Recommend FFCU financial products and services to members to meet individual member needs.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

• Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• High School Diploma or GED
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·