Remote Pediatric Care Engagement Associate II

Imagine Pediatrics; Clifton (TX); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA available

401(k) with 4% match

Disability insurance

Life insurance

Job summary

Imagine Pediatrics is a telehealth-enabled pediatric care group offering 24/7 virtual first and in-home medical, behavioral, and social care for children with special health care needs. The Patient Engagement Associate II collaborates with their pod to enroll and onboard children and caregivers into the program, requiring strong critical thinking and teamwork.

The role emphasizes outreach, enrollment support, and coordination with healthcare providers and community resources, with remote work

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required.
• Bilingual Spanish required

Responsibilities

• Conduct thorough research on attributed patients to understand their healthcare needs and barriers to enrollment.
• Perform telephonic outreach to caregivers of attributed patients to enroll their child and ensure onboarding.
• Reach out to other healthcare professionals (DME, home health, pharmacies, pediatricians, etc.) involved with attributed patients.
• Leverage internal and external relationships to support ongoing engagement and care coordination.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners as part of enrollment.
• Develop knowledge of SSI program and outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists to conduct embedded outreach to support enrollment.

Skills

Healthcare experience

Care coordination

Customer service

Communication skills

Bilingual Spanish

Team collaboration

Problem solving

Tools

CRM platform

Job description

Imagine Pediatrics is a telehealth-enabled pediatric care group offering 24/7 virtual first and in-home medical, behavioral, and social care for children with special health care needs. The Patient Engagement Associate II collaborates with their pod to enroll and onboard children and caregivers into the program, requiring strong critical thinking and teamwork.

The role emphasizes outreach, enrollment support, and coordination with healthcare providers and community resources, with remote work