Remote Patient Engagement Specialist II

Imagine Pediatrics; Georgia; Remoto; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with 4% match

HSA funded by the company

PTO 20 days + 10 holidays + 2 floating

Descrizione del lavoro

Imagine Pediatrics is a tech-enabled pediatric medical group focused on children with special health care needs. The Patient Engagement Associate II works with a care-engagement pod to enroll children, onboard families, and coordinate care, with remote work and local travel as needed.

You will perform outreach to caregivers and healthcare professionals, research patient needs, and partner with providers to remove enrollment barriers.

Competenze

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs.

Mansioni

• Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
• Perform telephonic outreach to caregivers of attributed patients to enroll their child in care and onboard.
• Reach out to other healthcare professionals engaging with attributed patients and caregivers (DME, home health, pharmacies, pediatricians).
• Leverage relationships with Imagine teammates and external providers to support ongoing engagement and care coordination.
• Handle inbound calls from caregivers, health plan service coordinators, and discharge planners during enrollment.
• Develop knowledge of SSI program and outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists for on-site outreach to support enrollment.

Conoscenze

Healthcare experience

Care coordination

CRM experience

Communication skills

Bilingual Spanish

Autonomy

Field mobility

Transportation access

Active listening

Strumenti

CRM platform

Descrizione del lavoro

Imagine Pediatrics is a tech-enabled pediatric medical group focused on children with special health care needs. The Patient Engagement Associate II works with a care-engagement pod to enroll children, onboard families, and coordinate care, with remote work and local travel as needed.

You will perform outreach to caregivers and healthcare professionals, research patient needs, and partner with providers to remove enrollment barriers.