Remote Patient Engagement Specialist II

Imagine Pediatrics; Athens (GA); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits package

Annual bonus incentive

Employee equity purchase program

8 paid holidays + PTO

Job summary

Imagine Pediatrics is a tech-enabled pediatric medical group redefining care for children with special health care needs. The Patient Engagement Associate II will enroll and onboard children and caregivers into our program, collaborating with a pod and external providers.

This role requires strong critical thinking, creativity, and teamwork, plus bilingual Spanish proficiency. The position is remote with local travel as needed, and offers a comprehensive benefits package, an annual bonus, and

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment.

Responsibilities

• Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
• Perform telephonic outreach to caregivers to enroll children in care and ensure onboarding.
• Reach out to other healthcare professionals involved with attributed patients and caregivers.
• Collaborate with teammates and external providers to support engagement and care coordination.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners.
• Develop knowledge of the SSI program and outreach to eligible caregivers.
• Coordinate embedded outreach with Provider Engagement Specialists at PCP offices or facilities.

Skills

Healthcare experience

Centralized contact center

Relationship building

Documentation

Team collaboration

Bilingual Spanish

Job description

Imagine Pediatrics is a tech-enabled pediatric medical group redefining care for children with special health care needs. The Patient Engagement Associate II will enroll and onboard children and caregivers into our program, collaborating with a pod and external providers.

This role requires strong critical thinking, creativity, and teamwork, plus bilingual Spanish proficiency. The position is remote with local travel as needed, and offers a comprehensive benefits package, an annual bonus, and