Remote Payroll Support Specialist | Flexible Hours

United States Digital Space LLC; United States; Remote; USD 20,000 - 50,000; Full time

Benefits offered by this job

work from anywhere

flexible paid time off

flexible working hours

Job summary

Remote is hiring a Coordinator, Payroll Client Services to resolve customer payroll inquiries and support smooth operations. You will learn payroll processes, follow established workflows, and build foundational payroll expertise while documenting issues and outcomes.

This role reports to the Manager, Payroll Client Services, works within our global, remote team across APAC and beyond, and requires clear communication, attention to detail, and a customer‑focused approach to meet SLAs and

Qualifications

• Strong attention to detail.
• Clear communication with customers.
• Ability to follow structured operational processes.
• Experience documenting issues and outcomes.
• Willingness to learn payroll concepts.

Responsibilities

• Resolve payroll inquiries and ensure timely responses across channels.
• Follow workflows and SLAs to resolve cases.
• Escalate complex issues to senior team members.
• Document issue details and resolutions clearly.
• Contribute to knowledge base and process improvements.

Skills

Attention to detail

Clear communication

Documentation

Customer service

SLAs

Job description

Remote is hiring a Coordinator, Payroll Client Services to resolve customer payroll inquiries and support smooth operations. You will learn payroll processes, follow established workflows, and build foundational payroll expertise while documenting issues and outcomes.

This role reports to the Manager, Payroll Client Services, works within our global, remote team across APAC and beyond, and requires clear communication, attention to detail, and a customer‑focused approach to meet SLAs and