Payroll Support Specialist – Client Services

Remote; Georgia; Remote; USD 60,000 - 90,000; Full time

Job summary

Remote is seeking a Specialist, Payroll Client Services who independently resolves customer payroll queries across assigned products and countries. You will combine payroll knowledge, sound judgement, and clear communication to deliver accurate, timely support and a positive customer experience.

Working within a dedicated team, you will manage your own cases, collaborate across functions, and provide coverage as a named Backup Specialist when needed.

Qualifications

• Practical experience resolving payroll-related customer queries.
• Strong understanding of payroll processes and country requirements.
• Excellent written and verbal communication and problem-solving skills.

Responsibilities

• Resolve routine and moderately complex payroll queries across products and countries.
• Diagnose root causes using system data and documentation.
• Maintain strong knowledge of payroll products and country requirements.
• Manage queue effectively to reduce ageing and communication gaps.
• Escalate complex issues with clear context and troubleshooting steps.
• Collaborate with cross-functional teams to resolve customer issues.
• Provide coverage as backup specialist and participate in knowledge sharing.

Job description

Remote is seeking a Specialist, Payroll Client Services who independently resolves customer payroll queries across assigned products and countries. You will combine payroll knowledge, sound judgement, and clear communication to deliver accurate, timely support and a positive customer experience.

Working within a dedicated team, you will manage your own cases, collaborate across functions, and provide coverage as a named Backup Specialist when needed.