APAC Payroll Support Coordinator (Remote)

Remote; United States; Remote; USD 20,000 - 50,000; Full time

Benefits offered by this job

Async work culture

Global benefits

Job summary

Remote is seeking a Payroll Client Services Coordinator for APAC to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, relying on documentation and escalation paths.

As you gain experience, you will handle a broader range of inquiries, deepen payroll systems understanding, and communicate clearly with customers.

Qualifications

• Excellent written and verbal communication skills.
• Ability to follow defined workflows and maintain documentation.
• Strong attention to detail and proactive learning mindset.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
• Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code .
• Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
• Escalate complex cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.
• Provide timely updates to customers regarding issue status and resolution timelines.
• Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.
• Maintain professionalism and clarity in all written and verbal communication with customers.
• Follow internal workflows and support documentation to resolve cases consistently.
• Ensure accurate documentation of support tickets and case outcomes.
• Adhere to defined SLAs and operational guidelines.
• Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
• Build foundational understanding of payroll concepts and processes.
• Learn payroll rules and compliance considerations in supported regions.
• Seek guidance from senior team members when encountering unfamiliar issues.

Job description

Remote is seeking a Payroll Client Services Coordinator for APAC to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, relying on documentation and escalation paths.

As you gain experience, you will handle a broader range of inquiries, deepen payroll systems understanding, and communicate clearly with customers.