Payroll Client Services Specialist - Expert Support & Growth

Remote; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Remote in the United States is seeking a Specialist, Payroll Client Services who independently resolves customer payroll queries and moderately complex discrepancies across payroll products and supported countries. You will combine payroll knowledge, sound judgement, and clear communication to deliver accurate, timely support and a positive customer experience.

You will manage your own cases within a dedicated country or regional pod, collaborate with cross-functional partners, and may serve as

Formación

• Experience resolving payroll queries and discrepancies across products and countries.
• Ability to interpret system data and documentation to determine next steps.
• Strong communication skills for explaining payroll processes clearly.

Responsabilidades

• Independently resolve routine and moderately complex payroll queries and discrepancies.
• Diagnose root causes using system data and documentation.
• Maintain knowledge of payroll products, processes, and country requirements.
• Manage your queue and keep cases moving; escalate when needed.
• Collaborate with cross-functional teams to investigate and resolve issues.

Conocimientos

Payroll knowledge

Customer support

Root cause analysis

Communication

Queue management

Independent work

Descripción del empleo

Remote in the United States is seeking a Specialist, Payroll Client Services who independently resolves customer payroll queries and moderately complex discrepancies across payroll products and supported countries. You will combine payroll knowledge, sound judgement, and clear communication to deliver accurate, timely support and a positive customer experience.

You will manage your own cases within a dedicated country or regional pod, collaborate with cross-functional partners, and may serve as