Remote Global Payroll Client Services Coordinator

Remote; West Virginia; À distance; USD 42 000 - 54 000; Plein temps

Résumé du poste

Remote is seeking a Coordinator, Payroll Client Services to handle customer payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard issues efficiently while documenting steps and leveraging escalation paths.

Ideal candidates will build foundational payroll knowledge, communicate clearly with customers, and follow established procedures.

Qualifications

• Resolve payroll inquiries and support payroll operations.
• Follow documented workflows and escalate when needed.
• Maintain accurate documentation and meet SLAs.

Responsabilités

• Resolve customer inquiries related to payroll processing and platform usage.
• Provide timely updates and clear explanations to customers.
• Follow internal workflows to resolve cases consistently.
• Escalate complex issues to senior teammates when needed.

Description du poste

Remote is seeking a Coordinator, Payroll Client Services to handle customer payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard issues efficiently while documenting steps and leveraging escalation paths.

Ideal candidates will build foundational payroll knowledge, communicate clearly with customers, and follow established procedures.