Remote Payroll Support Coordinator, EMEA

Remote; United States; Remote; USD 20,000 - 44,000; Full time

Job summary

Remote is seeking a Coordinator for Payroll Client Services focused on the EMEA region. This fully remote role involves resolving payroll inquiries, supporting smooth payroll operations, and following documented workflows and SLAs.

You will learn payroll concepts, collaborate with senior staff, and help ensure accurate, timely client communications while adhering to Remote’s global compensation and inclusion principles.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet SLAs.
• Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
• Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
• Escalate complex cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.

Job description

Remote is seeking a Coordinator for Payroll Client Services focused on the EMEA region. This fully remote role involves resolving payroll inquiries, supporting smooth payroll operations, and following documented workflows and SLAs.

You will learn payroll concepts, collaborate with senior staff, and help ensure accurate, timely client communications while adhering to Remote’s global compensation and inclusion principles.