Remote Payroll Support Coordinator

RemoteCOM LLC; United States; Remote; USD 20,000 - 50,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours

Job summary

Remote is hiring for a Payroll Client Services Coordinator who resolves customer payroll inquiries and supports smooth payroll operations. The role emphasizes learning payroll processes, following documented workflows, and escalating when needed.

You will interact across channels to meet SLAs and build foundational payroll knowledge. Based in a fully remote environment with international pay considerations, the position reports to the Manager, Payroll Client Services and operates within the

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet SLAs.
• Gather necessary information to diagnose payroll issues using available tools and documentation.
• Escalate complex cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.
• Provide timely updates to customers regarding issue status and resolution timelines.
• Clarify payroll process questions in customer-friendly terms.
• Follow internal workflows and support documentation to resolve cases consistently.

Job description

Remote is hiring for a Payroll Client Services Coordinator who resolves customer payroll inquiries and supports smooth payroll operations. The role emphasizes learning payroll processes, following documented workflows, and escalating when needed.

You will interact across channels to meet SLAs and build foundational payroll knowledge. Based in a fully remote environment with international pay considerations, the position reports to the Manager, Payroll Client Services and operates within the