Remote Payor Partnerships Support Specialist

Grow Therapy; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Learning stipend

Mental health breaks

Unlimited PTO

December time off

Remote home office stipend

Wellness stipend

Meals in office

Job summary

Grow Therapy is looking for a Payor Partnership Support Specialist to join the Payor Partnership Support Team. You’ll handle live calls, chats and emails from clinicians and clients, and collaborate with the RCM and Engineering teams to resolve billing issues.

This remote-friendly role emphasizes a high-output, detail-oriented mindset, experience with health insurance billing, and the ability to multitask across multiple tools and databases in a fast-changing environment.

Qualifications

• 2+ years in customer support, healthcare billing a plus.
• Experience with health insurance billing and payer networks.
• Able to work in a fast-changing environment with multiple tools.

Responsibilities

• Answer live calls, chats and emails from clinicians and clients.
• Collaborate with Payor Partnership Support and other teams to resolve roadblocks.
• Work with RCM and Engineering to fix billing issues and bugs.
• Meet with supervisor to review performance and set goals.

Skills

Customer support

Healthcare billing

Problem solving

Empathy

Communication

Multitasking

Tools

CRM systems

Billing software

Job description

Grow Therapy is looking for a Payor Partnership Support Specialist to join the Payor Partnership Support Team. You’ll handle live calls, chats and emails from clinicians and clients, and collaborate with the RCM and Engineering teams to resolve billing issues.

This remote-friendly role emphasizes a high-output, detail-oriented mindset, experience with health insurance billing, and the ability to multitask across multiple tools and databases in a fast-changing environment.