Partnership Support Specialist

Grow Therapy; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Learning stipend

Mental health breaks

Unlimited PTO

December time off

Remote home office stipend

Wellness stipend

Meals in office

Job summary

Grow Therapy is looking for a Payor Partnership Support Specialist to join the Payor Partnership Support Team. You’ll handle live calls, chats and emails from clinicians and clients, and collaborate with the RCM and Engineering teams to resolve billing issues.

This remote-friendly role emphasizes a high-output, detail-oriented mindset, experience with health insurance billing, and the ability to multitask across multiple tools and databases in a fast-changing environment.

Qualifications

• 2+ years in customer support, healthcare billing a plus.
• Experience with health insurance billing and payer networks.
• Able to work in a fast-changing environment with multiple tools.

Responsibilities

• Answer live calls, chats and emails from clinicians and clients.
• Collaborate with Payor Partnership Support and other teams to resolve roadblocks.
• Work with RCM and Engineering to fix billing issues and bugs.
• Meet with supervisor to review performance and set goals.

Skills

Customer support

Healthcare billing

Problem solving

Empathy

Communication

Multitasking

Tools

CRM systems

Billing software

Job description

• We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager
• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

Benefits

• Learning stipend: $500 to spend on things that helps you grow in your career
• Mental health breaks: Two hours every week to journal, exercise, or sleep in.
• Work-life balance: Unlimited PTO and a week off in December to recharge.
• Remote office setup: $1,000 stipend for remote employees to equip your home office.
• Wellness stipend: $300 to spend on things that helpyou take care of yourself.
• Meals on us: Lunch and dinner in office to fuel your body and your mind.

You can adapt easily to an ever changing environmentYou are a high output, high quality individualYou have experience with and knowledge of health insurance/billingYou can easily pivot and multitaskYou take initiative and have a can do attitude towards investigating and solving problemsYou have a consultative and empathetic attitudeYou have experience working with large databases and multiple tools simultaneouslyYou have at least 2 years of experience in customer support (healthcare billing a plus)You desire to work in a contact center environmentYou have very high attention to detailYou stay cool, calm and collected under intense interactionsYou have an intermediate level of technical understandingYou are a naturally empathetic individualYou have at least 1 year of experience assisting customers over the phone, via live chat, and email supportAt Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings