Remote Billing Tech Support Specialist (RCM & SaaS)

Prompt; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Equity potential

Flexible PTO

Health insurance

Retirement plan

Disability & life insurance

Wellness benefits

Job summary

Prompt Therapy Solutions, Inc is seeking a Billing Tech Support Specialist to serve customers via email support and become a key contributor to the Customer Experience Team, helping clinics manage RCM and billing questions.

The role emphasizes medical billing expertise, analytical troubleshooting, and a proactive, autonomous mindset. You will respond to inquiries, triage tickets, support engineering, and work in a remote/hybrid environment with competitive pay and benefits.

Qualifications

• 3+ years in customer-facing tech support or similar.
• Medical billing background required, Physical Therapy billing strongly preferred.
• Experience in clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission).
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Responsibilities

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Skills

Technical support

Medical billing

Excel

Analytical thinking

Communication skills

Autonomous learner

Multitasking

Record keeping

Tools

Zendesk

Job description

Prompt Therapy Solutions, Inc is seeking a Billing Tech Support Specialist to serve customers via email support and become a key contributor to the Customer Experience Team, helping clinics manage RCM and billing questions.

The role emphasizes medical billing expertise, analytical troubleshooting, and a proactive, autonomous mindset. You will respond to inquiries, triage tickets, support engineering, and work in a remote/hybrid environment with competitive pay and benefits.