Remote Billing Tech Support Specialist

OpenKrill; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote/hybrid environment

Flexible PTO

Potential equity for outstanding perf.

Company-paid disability and life保险

Company-paid family and medical leave

Medical, dental, and vision insurance

Job summary

Prompt Therapy Solutions, Inc. is hiring a Billing Tech Support Specialist to support customers via email, becoming a software expert for Prompt. You will join the Customer Experience Team to resolve RCM and billing questions, triage tickets, and help drive high satisfaction.

The role emphasizes analytical thinking, strong MS Excel skills, and proactive learning. Remote/hybrid work arrangement and potential performance-based benefits are offered.

Qualifications

• 3+ years of relevant experience in customer-facing functions such as tech support or similar.
• Medical billing background required- Physical Therapy billing strongly preferred
• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Responsibilities

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Skills

Analytical mindset

Excel proficiency

Written communication

Verbal communication

Multitasking

Self-motivation

Technical support

Startup/SaaS experience

Tools

Zendesk

Job description

Prompt Therapy Solutions, Inc. is hiring a Billing Tech Support Specialist to support customers via email, becoming a software expert for Prompt. You will join the Customer Experience Team to resolve RCM and billing questions, triage tickets, and help drive high satisfaction.

The role emphasizes analytical thinking, strong MS Excel skills, and proactive learning. Remote/hybrid work arrangement and potential performance-based benefits are offered.