Remote Billing & Payer Follow-Up Specialist

Openkrill; United States; Remote; USD 45,000 - 52,000; Full time

Benefits offered by this job

Remote work with in-person events

Competitive compensation

Healthcare benefits

401k with company match

Teladoc Health benefits

Job summary

BetterHelp, the world’s largest online therapy service, is expanding its billing and follow-up team to optimize insurance reimbursement. The role focuses on claim submission, denial resolution, and cash posting within a fast-paced back-end revenue cycle environment.

You will collaborate with a newly formed department, ensuring accurate documentation and timely escalation. This remote-friendly position supports our mission to provide accessible mental health care globally.

Qualifications

• 4+ years experience in healthcare billing and follow-up with insurance providers.
• Understanding of claim submission processes and common payer delays.
• Familiar with cash posting and reconciliation processes.

Responsibilities

• Review and prioritize follow-up activities requiring claim edits or payer follow-up.
• Research denial issues and resolve them to release claims to payers.
• Contact insurance companies to understand delays and identify next steps.
• Investigate payment variances to determine root causes and solutions.
• Capture follow-up activities with clear notes in the workflow application.
• Assist transitions of claims to other staff for denial and cash posting tasks.
• Collaborate with Credentialing or Customer Success to resolve issues.
• Identify payer trends and surface insights for leadership.

Skills

Healthcare billing

Insurance follow-up

Communication

Team collaboration

Job description

BetterHelp, the world’s largest online therapy service, is expanding its billing and follow-up team to optimize insurance reimbursement. The role focuses on claim submission, denial resolution, and cash posting within a fast-paced back-end revenue cycle environment.

You will collaborate with a newly formed department, ensuring accurate documentation and timely escalation. This remote-friendly position supports our mission to provide accessible mental health care globally.