Remote Payments Applications Analyst

Jack Henry & Associates, Inc.; United States; Remote; USD 39,000 - 48,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking an Applications Analyst to join the Enterprise Payment Solutions group. The role involves remote work across the U.S. (CA excluded) and handling installation requests for the SmartPay and Ensenta platforms to enable seamless electronic payments.

You will manage high-volume tasks, perform varied duties, and ensure software is installed and fully functional while meeting tight deadlines and service standards.

Qualifications

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs.

Responsibilities

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high-pressure, fast-paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Providing remote software installation services for the SmartPay and Ensenta platform and ensuring software applications are installed and fully functional.
• Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalated if necessary, to the appropriate resource.
• May perform other job duties as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Education

Associate's or Bachelor's degree

Tools

SmartPay

Ensenta

Job description

Jack Henry & Associates, Inc. is seeking an Applications Analyst to join the Enterprise Payment Solutions group. The role involves remote work across the U.S. (CA excluded) and handling installation requests for the SmartPay and Ensenta platforms to enable seamless electronic payments.

You will manage high-volume tasks, perform varied duties, and ensure software is installed and fully functional while meeting tight deadlines and service standards.