Remote ACH & Payments Operations Specialist

Jack Henry & Associates, Inc.; Charlotte (NC); Remote; USD 55,000 - 70,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

This role serves as a liaison between customers, financial institution partners, and internal teams, ensuring timely, accurate payments and strong operational controls. The position is remote, with expectations to reside within approximately a 70-mile radius of our office locations, and may require

Qualifications

• Minimum 2 years of experience in the financial industry or payment operations.

Responsibilities

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalation issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

Skills

Financial industry experience

Payment operations

Analytical skills

Attention to detail

Customer service

Communication skills

Microsoft Word

Microsoft Excel

PowerPoint

Email applications

Education

Accredited ACH Professional (AAP)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email applications

Job description

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

This role serves as a liaison between customers, financial institution partners, and internal teams, ensuring timely, accurate payments and strong operational controls. The position is remote, with expectations to reside within approximately a 70-mile radius of our office locations, and may require