EPS Applications Analyst

Jack Henry & Associates, Inc.; United States; Remote; USD 39,000 - 48,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking an Applications Analyst to join the Enterprise Payment Solutions group. The role involves remote work across the U.S. (CA excluded) and handling installation requests for the SmartPay and Ensenta platforms to enable seamless electronic payments.

You will manage high-volume tasks, perform varied duties, and ensure software is installed and fully functional while meeting tight deadlines and service standards.

Qualifications

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs.

Responsibilities

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high-pressure, fast-paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Providing remote software installation services for the SmartPay and Ensenta platform and ensuring software applications are installed and fully functional.
• Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalated if necessary, to the appropriate resource.
• May perform other job duties as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Education

Associate's or Bachelor's degree

Tools

SmartPay

Ensenta

Job description

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking an Applications Analyst to join our Enterprise Payment Solutions organization. In this role, you will be responsible for working to complete installation and maintenance requests from our customers utilizing our SmartPay and Ensenta platform that provides a suite of products for electronic payment options to users.

This position may be worked remotely within the United States, with the exception of California.

The salary range for this position is $38,650- $48,450 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high-pressure, fast-paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Providing remote software installation services for the SmartPay and Ensenta platform and ensuring software applications are installed and fully functional.
• Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalated if necessary, to the appropriate resource.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs.

What would be nice for you to have:

• Associate's or Bachelor's degree.
• Understanding of the payments industry.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.