Remote Payments Operations Specialist

Jack Henry & Associates, Inc.; Birmingham (AL); Remote; USD 45,000 - 60,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

You will serve as a liaison between customers, financial institution partners, and internal teams, ensuring timely, accurate payment operations. This remote position requires location near one of our office footprints and occasional on-site onboarding/interviews.

Qualifications

• Good customer service and communication skills.
• Analytical skills with ability to problem solve with excellent attention to detail.
• Able to type accurately and efficiently.
• Able to meet deadlines and handle multiple activities and assignments.
• Able to work with confidential materials and maintain confidentiality at all times.
• Proficient in Word, Excel, PowerPoint, and e-mail applications.

Responsibilities

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalation issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

Skills

Customer service

Communication

Analytical thinking

Attention to detail

Typing

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email applications

Job description

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, perform reconciliations, and resolve exceptions.

You will serve as a liaison between customers, financial institution partners, and internal teams, ensuring timely, accurate payment operations. This remote position requires location near one of our office footprints and occasional on-site onboarding/interviews.