Remote Payments Operations Specialist

Jack Henry & Associates, Inc.

Overland Park (KS)

On-site

USD 45,000 - 65,000

Full time

3 days ago

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Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing functions. You will monitor file transmissions, perform reconciliations, resolve exceptions, and ensure compliance with procedures.

The role acts as a liaison among customers, financial partners, and internal teams, providing timely support and after-hours coverage. Remote position within the continental United States; candidates must reside within ~70 miles of listed office

Qualifications

Minimum of 2 years of experience in the financial industry, or payment operations role.
Must be able to work Monday - Friday (Shift is 2:00PM to 11:00PM CST) The timeframe is based on a traditional 8-hour workday with a 1-hour lunch, but the ending time may vary due to peak processing demands.
Must be able to work an occasional Sunday and/or holiday on a rotating basis.

Responsibilities

Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
Ensure compliance to policies and procedures.
Provides support to customers and internal users in a courteous and professional manner.
Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
Identify, resolve and/or escalat[?] issues to management for assistance as needed.
Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
May perform other job duties as assigned.