Remote Payments Operations & Onboarding Analyst

Jack Henry & Associates, Inc.; Springfield (MO); Remote; USD 48,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jack Henry & Associates, Inc. is seeking an Operations Business Analyst to support onboarding, implementation, and ongoing operations of Payrailz solutions.

You will act as a cross-functional liaison between Sales, Contracting, Implementation, Billing, and Operations to ensure projects are established correctly and revenue recognition proceeds smoothly. This remote role requires collaboration across teams, data validation, and process improvement to deliver efficient, accurate customer

Qualifications

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical support setting.
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project, or event execution).
• Must be able to work occasional nights and weekends as business needs dictate.

Responsibilities

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness.
• Coordinate customer onboarding activities and support the successful transition of projects from contract execution through implementation.
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity and operational accuracy.
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution.
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking and timely completion of work.
• Support billing readiness, milestone validation, and operational processes related to customer implementations.
• Develop and maintain reports, operational metrics, and documentation to support business objectives and continuous improvement efforts.
• Identify opportunities to improve processes, enhance operational efficiency, and create a consistent experience for customers and internal stakeholders.
• Manage operational cases and customer requests within established service level agreements (SLAs).
• May perform other job duties as assigned.

Skills

Salesforce

JHA products

Education

Associate's degree in business administration

Bachelor's degree preferred

Tools

CRM systems

Job description

Jack Henry & Associates, Inc. is seeking an Operations Business Analyst to support onboarding, implementation, and ongoing operations of Payrailz solutions.

You will act as a cross-functional liaison between Sales, Contracting, Implementation, Billing, and Operations to ensure projects are established correctly and revenue recognition proceeds smoothly. This remote role requires collaboration across teams, data validation, and process improvement to deliver efficient, accurate customer