Remote Payments Operations Specialist

Jack Henry & Associates, Inc.; Louisville (KY); Remote; USD 52,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote work

Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to monitor ACH and payment processing, reconcile files, resolve exceptions, and ensure compliance with procedures.

The role serves as a liaison between customers, financial institutions, and internal teams, providing issue resolution and after-hours coverage. The position is remote, with candidates located within ~70 miles of listed office sites.

Qualifications

• Minimum of 2 years of experience in the financial industry or payment operations role.
• Must be able to work Monday - Friday (Shift 2:00PM to 11:00PM CST) with potential variations for peak processing.
• Must be able to work an occasional Sunday and/or holiday on a rotating basis.

Responsibilities

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalation issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

Skills

Analytical skills

Attention to detail

Customer service

Communication skills

Tools

Word

Excel

PowerPoint

Job description

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to monitor ACH and payment processing, reconcile files, resolve exceptions, and ensure compliance with procedures.

The role serves as a liaison between customers, financial institutions, and internal teams, providing issue resolution and after-hours coverage. The position is remote, with candidates located within ~70 miles of listed office sites.