Remote Payments Operations Specialist

Jack Henry & Associates, Inc.; Troy (MI); Remote; USD 42,000 - 64,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, reconcile data, and resolve exceptions to keep payment flows accurate and timely.

You'll act as a liaison between customers, RDFIs, and internal teams, delivering courteous service, handling escalations, and providing after-hours coverage as needed. This remote role requires detail orientation and the ability to manage multiple priorities.

Qualifications

• Minimum of 2 years of experience in the financial industry or payment operations.
• Must be able to work Monday–Friday (2:00 PM–11:00 PM CST) with potential weekend/holiday rotation.
• Strong analytical and problem-solving skills to research and resolve payment issues.

Responsibilities

• Monitor and scheduling of inbound and outbound file transfers and reconcile all related information.
• Maintains necessary operating records, checklists, and procedures to ensure accuracy and timely completion of functions.
• Ensure compliance to policies and procedures.
• Provides support to customers and internal users in a courteous and professional manner.
• Assist with ACH research, communication between RDFIs and customers, and use of proper procedures for disputed ACH transactions.
• Identify, resolve and/or escalated issues to management for assistance as needed.
• Other duties will include training on multiple processes which includes reconciliation of ACH and Check exceptions.
• May perform other job duties as assigned.

Skills

Analytical skills

Customer service

Communication skills

Typing

Attention to detail

Education

AAP Certification

Tools

Word

Excel

PowerPoint

Email applications

Job description

Jack Henry & Associates, Inc. is seeking a Payment Operations Specialist to support daily ACH and payment processing, monitor file transmissions, reconcile data, and resolve exceptions to keep payment flows accurate and timely.

You'll act as a liaison between customers, RDFIs, and internal teams, delivering courteous service, handling escalations, and providing after-hours coverage as needed. This remote role requires detail orientation and the ability to manage multiple priorities.