Remote Payment Options Specialist

HRS Talent Solutions; Concord (CA); Remote; USD 38,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a Payment Options Customer Service Representative to handle remote inquiries about how to pay. You guide customers to approved online options, refer account issues to billing, and maintain organized case records in a full-time remote role.

You will verify instructions, avoid handling sensitive card details, and route complex issues to the billing team, ensuring accurate guidance and documentation throughout the customer journey.

Responsibilities

• Read assigned online questions about payment options.
• Locate current approved portal or method instructions.
• Share a secure resource through the designated channel.
• Record a reported error without asking for card credentials.
• Route failed payments or arrangements to billing specialists.
• Keep the case status and next owner clear.
• Flag an outdated payment link to the content owner.

Job description

HRS Talent Solutions is seeking a Payment Options Customer Service Representative to handle remote inquiries about how to pay. You guide customers to approved online options, refer account issues to billing, and maintain organized case records in a full-time remote role.

You will verify instructions, avoid handling sensitive card details, and route complex issues to the billing team, ensuring accurate guidance and documentation throughout the customer journey.