Remote Customer Care Specialist - Billing & Support

Partner Company; United States; Remote; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Remote work

Equipment provided

Health insurance

Paid time off

Family leave

Zusammenfassung

Partner Company is seeking a dedicated customer care specialist to deliver empathetic, solution-focused support across phone, email, and chat. You will handle a variety of inquiries and resolve issues while upholding service standards.

This fully remote role requires U.S. hours, reliable home workspace, and company-provided equipment. You will document cases meticulously and collaborate in a performance-driven, international environment.

Qualifikationen

• 2+ years of phone-based call center experience in U.S. retail/e-commerce.
• Proficient in English (C2) with 40 WPM typing.
• Fully remote with company-provided equipment.
• Ability to work U.S. hours from a home workspace.
• Experience documenting cases and adhering to policies.

Aufgaben

• Provide empathetic, solution-focused support via phone, email, and chat.
• Resolve billing, order, exchange, refund, and troubleshooting issues.
• Manage high-volume inquiries and own cases end-to-end.
• Balance customer needs with company policies and document accurately.

Kenntnisse

Empathy

Phone support

Problem solving

Communication

Jobbeschreibung

Partner Company is seeking a dedicated customer care specialist to deliver empathetic, solution-focused support across phone, email, and chat. You will handle a variety of inquiries and resolve issues while upholding service standards.

This fully remote role requires U.S. hours, reliable home workspace, and company-provided equipment. You will document cases meticulously and collaborate in a performance-driven, international environment.