Remote Account Credit Support Specialist

Hrstalentsolutions; Phoenix (AZ); Remote; USD 41,000 - 44,000; Part time

Job summary

Hrstalentsolutions is seeking an Account Credit Customer Service Assistant to help customers understand the status of credits within the billing system. This remote, part-time role focuses on recording, clarifying, and explaining credit records without authorizing adjustments.

You will verify references, explain statuses, and pass questions to the billing team while maintaining strict privacy and accurate notes.

Qualifications

• Previous billing or accounting experience is helpful but not required.
• Customer service or office administration backgrounds can fit.
• Comfort with numbers and avoiding guesses when status is unclear.

Responsibilities

• Review assigned online account-credit questions.
• Match the person and credit reference to the correct account.
• Distinguish approved, available, and applied statuses.
• Send concise replies from verified system information.
• Route amount or application disputes to billing specialists.
• Record explanations and what remains pending.
• Follow privacy rules for account documents.

Job description

Hrstalentsolutions is seeking an Account Credit Customer Service Assistant to help customers understand the status of credits within the billing system. This remote, part-time role focuses on recording, clarifying, and explaining credit records without authorizing adjustments.

You will verify references, explain statuses, and pass questions to the billing team while maintaining strict privacy and accurate notes.