Post-Pay Payment Integrity: Client Engagement Lead

TBC Corporation; Pennsylvania; On-site; USD 110,000 - 160,000; Full time

Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay) to translate payer needs into actionable requirements and lead end‑to‑end implementations. You’ll own discovery, artifacts, decision tracking, and cross‑functional collaboration across product, engineering, analytics, and operations.

The role emphasizes governance, data understanding, and post‑go‑live support to ensure accurate payments and client satisfaction.

Qualifications

• Bachelor’s degree in a health‑care/related field is required.
• 7+ years in healthcare payment integrity or payer operations.
• Experience leading client engagements and complex implementations.

Responsibilities

• Lead client discovery sessions and implementation milestones.
• Translate payer needs into clear requirements across the lifecycle.
• Maintain requirements artifacts, RAID logs, decision logs.
• Coordinate with cross‑functional teams for design, testing, and go‑live.
• Ensure adoption, stabilization, and continuous improvement post go‑live.
• Provide concise status reporting and risk management.

Skills

Client-facing communication

Requirements discovery

Cross-functional collaboration

Documentation management

Healthcare data understanding

Education

Bachelor’s degree in healthcare administration, business, information systems, data analytics, or related field

Job description

Lyric is seeking a Client Engagement Manager (Post-Pay) to translate payer needs into actionable requirements and lead end‑to‑end implementations. You’ll own discovery, artifacts, decision tracking, and cross‑functional collaboration across product, engineering, analytics, and operations.

The role emphasizes governance, data understanding, and post‑go‑live support to ensure accurate payments and client satisfaction.