Post-Pay Payment Integrity Engagement Lead

TBC Corporation; Elm (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

Lyric, a leader in healthcare decision intelligence, seeks a Client Engagement Manager (Post-Pay) to translate payer needs into clear requirements across the full implementation lifecycle. You will own requirements discovery, artifacts, client communications, and cross‑functional alignment from design to go‑live and beyond.

The role requires expert knowledge of post‑payment workflows (COB, DRG, coding, data mining) and the Lyric Replay product suite.

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field is required.
• Seven or more years in healthcare payment integrity, payer claims operations, or related fields are required.
• Experience leading complex client implementations and cross-functional teams is expected.

Responsibilities

• Serve as the primary payment integrity implementation lead and day‑to‑day point of contact for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive‑ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, and communicate changes, barriers, and decisions promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while staying aligned with contract scope.

Skills

Client engagement

Requirements gathering

Cross-functional leadership

Healthcare data understanding

Education

Bachelor's degree

Tools

Lyric Replay

Job description

Lyric, a leader in healthcare decision intelligence, seeks a Client Engagement Manager (Post-Pay) to translate payer needs into clear requirements across the full implementation lifecycle. You will own requirements discovery, artifacts, client communications, and cross‑functional alignment from design to go‑live and beyond.

The role requires expert knowledge of post‑payment workflows (COB, DRG, coding, data mining) and the Lyric Replay product suite.