Remote Patient Support Specialist (EST) – Onboarding

Alexion Pharma Spain S.L.; Richmond (VA); Remote; USD 82,000 - 124,000; Full time

Benefits offered by this job

401(k) plan

Paid vacation

Paid holidays

Health benefits (medical, dental, and-

Job summary

Alexion Pharma Spain S.L. is seeking a OneSource Support Specialist (EST) to serve as a primary contact for patients and caregivers from onboarding through long-term adherence support.

You will provide disease-state education, access assistance, and coordination with healthcare providers and internal teams to resolve access and coverage issues. The role offers remote work within the United States with EST hours and up to 10% travel to Alexion sites.

Qualifications

• Minimum of 3–5 years in case management or equivalent healthcare support roles.
• Strong communication, collaboration and problem-solving skills.
• Ability to work independently and adapt to a fast-paced environment.

Responsibilities

• Provide onboarding and ongoing adherence support to patients and caregivers.
• Communicate BI results and assist with insurance or reimbursement questions.
• Navigate CRM and document interactions to maintain case status visibility.
• Coordinate with HCPs and cross-functional partners to resolve access barriers.
• Report adverse events through PV tools as required.

Skills

Case management

Communication

Problem solving

Data entry

Education

Associate degree

BA/BS preferred

Tools

CRM software

Job description

Alexion Pharma Spain S.L. is seeking a OneSource Support Specialist (EST) to serve as a primary contact for patients and caregivers from onboarding through long-term adherence support.

You will provide disease-state education, access assistance, and coordination with healthcare providers and internal teams to resolve access and coverage issues. The role offers remote work within the United States with EST hours and up to 10% travel to Alexion sites.