Remote Patient Support Specialist - CST (TX)

Alexion Pharma Spain S.L.; Houston (TX); Remote; USD 82,000 - 124,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation and holidays

Job summary

Alexion is seeking an OneSource Support Specialist (CST) to remotely support patients in the United States, with a focus on onboarding and long-term adherence. The role operates within CST hours, in the US time zone, and may require up to 10% travel to Alexion sites.

The territory primarily covers Texas and surrounding regions. The specialist will provide disease state education, treatment support, and access assistance, coordinating with internal teams and external stakeholders to ensure

Qualifications

• Associates Degree Required.
• Minimum of 3 to 5 years Case Management or equivalent experience (e.g., contact center, nursing, social services).
• Strong communication, collaboration and problem-solving skills.
• Ability to work independently and stay organized.
• Flexible schedule and office environment experience.

Responsibilities

• Provide onboarding and long-term adherence support to patients.
• Educate patients on resources, insurance, and reimbursement processes.
• Inform patients about BI results and financial assistance options.
• Enroll patients in financial assistance programs as eligible.
• Coordinate with HCPs and cross-functional partners to resolve issues.

Skills

Case management

Communication

Collaboration

Problem solving

Data entry

Computer literacy

Independent work

Scheduling flexibility

Adaptability

Education

Associate degree

BA/BS (preferred)

Job description

Alexion is seeking an OneSource Support Specialist (CST) to remotely support patients in the United States, with a focus on onboarding and long-term adherence. The role operates within CST hours, in the US time zone, and may require up to 10% travel to Alexion sites.

The territory primarily covers Texas and surrounding regions. The specialist will provide disease state education, treatment support, and access assistance, coordinating with internal teams and external stakeholders to ensure