Remote Patient Support & Access Navigator

Alexion Pharmaceuticals, Inc.; Dallas (TX); Remote; USD 82,000 - 124,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid vacation and holidays

Health benefits

Job summary

Alexion Pharma Spain S.L. is seeking a OneSource Support Specialist (CST) for a fully remote role based in the United States. The ideal candidate will reside in the US time zone and will support patients and caregivers throughout their treatment journey, from onboarding to long-term adherence.

The role involves disease-state education, financial assistance coordination, and collaboration with cross-functional teams, with up to 10% travel to Alexion sites as needed.

Qualifications

• Associates Degree required; BA/BS preferred.
• 3–5 years case management or equivalent experience.
• Strong communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Onboard patients and provide long-term adherence support.
• Explain resources and financial assistance programs.
• Document interactions in the CRM and maintain case status.
• Coordinate with cross-functional teams to resolve issues.

Skills

Case Management

Communication

Organization

CRM

Problem-solving

Independent work

Education

Associate Degree

BA/BS Degree preferred

Tools

CRM systems

Job description

Alexion Pharma Spain S.L. is seeking a OneSource Support Specialist (CST) for a fully remote role based in the United States. The ideal candidate will reside in the US time zone and will support patients and caregivers throughout their treatment journey, from onboarding to long-term adherence.

The role involves disease-state education, financial assistance coordination, and collaboration with cross-functional teams, with up to 10% travel to Alexion sites as needed.