Remote Patient Onboarding & Adherence Specialist

AstraZeneca plc; Oregon; Hybrid; USD 82,000 - 124,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid vacation and holidays

Health benefits

Job summary

Alexion is seeking a remote-based support role within the United States. The candidate will manage onboarding and adherence programs, provide disease information, and navigate reimbursement and coverage with patients, caregivers, and healthcare providers.

The role requires multitasking across CRM systems and cross-functional collaboration. Ideal candidates will have 3–5 years in case management or related fields, strong communication skills, and flexibility with schedules.

Qualifications

• Associates Degree required.
• 3–5 years in Case Management or equivalent (e.g., healthcare customer service, insurance reimbursement).
• Strong communication, collaboration and problem-solving skills.
• Ability to work independently and stay organized.
• Flexible to changing environment and schedules.

Responsibilities

• Provide onboarding and ongoing adherence support to patients.
• Share disease information and resources with patients and caregivers.
• Maintain current knowledge of resources including approved external resources.
• Coordinate with HCPs and internal teams to resolve issues.

Skills

Communication skills

Organizational skills

Problem-solving skills

Data entry

Education

Associates Degree Required

BA/BS degree preferred

Tools

CRM software

Job description

Alexion is seeking a remote-based support role within the United States. The candidate will manage onboarding and adherence programs, provide disease information, and navigate reimbursement and coverage with patients, caregivers, and healthcare providers.

The role requires multitasking across CRM systems and cross-functional collaboration. Ideal candidates will have 3–5 years in case management or related fields, strong communication skills, and flexibility with schedules.