Remote Patient Support Specialist (Texas)

Alexion Pharmaceuticals, Inc.; Houston (TX); Remote; USD 82,000 - 124,000; Full time

Job summary

Alexion Pharmaceuticals, Inc. is seeking a fully remote OneSource Support Specialist based in the United States, ideally within the support time zone. The role focuses on onboarding patients, long-term adherence, disease education, and access support across a regional care team.

Responsibilities include BI interpretation, financial assistance enrollment, coverage reverification, and coordinating with HCPs and cross-functional partners to resolve issues and expedite patient therapy.

Qualifications

• Associates degree required.
• 3–5 years case management or equivalent experience.
• Excellent communication, collaboration and problem-solving skills.
• Ability to work independently and stay organized.
• Flexible and adaptable to a changing environment.
• Willing to adjust work schedules as needed.
• Office-based duties; proficient in computer, phone, email and video comms.
• BA/BS preferred; patient support experience is a plus.
• Experience with healthcare reimbursement or managed care is a plus.
• Strong empathy and cross-functional teamwork.
• Ability to act with urgency and drive to get patients on therapy.
• Demonstrates initiative and accountability.

Responsibilities

• Provide onboarding and long-term adherence support to patients.
• Share disease state education and community resources.
• Maintain knowledge of available resources and approved external resources.
• Place welcome calls to introduce the OneSource program.
• Explain BI results to patients and HCPs when needed.
• Inform patients about financial assistance eligibility.
• Enroll patients in Alexion programs or refer to external programs.
• Reverify coverage with patients, providers, insurers, and colleagues.
• Connect patients to the Alexion patient community and advocacy groups.
• Assist patients with vaccinations via Alexion or other locations.
• Navigate CRM and document interactions accurately.
• Report Adverse Events in the PV Event Reporting Tool.
• Coordinate HCP needs from onboarding to product delivery.
• Collaborate with cross-functional partners to resolve questions.
• Communicate with HCPs to obtain missing information.
• Engage internal partners to quickly resolve barriers.
• Support reimbursement processes and obtain approvals.
• Trigger adherence program after onboarding and maintain touchpoints.
• Educate patients and caregivers on adherence and product switches.
• Provide emotional support to patients and caregivers.

Skills

Effective communication

Collaboration

Problem solving

Data entry

Independent work

Organizational skills

Flexibility

Phone communication

Education

Associates Degree

BA/BS Degree

Tools

PV Event Reporting Tool

CRM system

Job description

Alexion Pharmaceuticals, Inc. is seeking a fully remote OneSource Support Specialist based in the United States, ideally within the support time zone. The role focuses on onboarding patients, long-term adherence, disease education, and access support across a regional care team.

Responsibilities include BI interpretation, financial assistance enrollment, coverage reverification, and coordinating with HCPs and cross-functional partners to resolve issues and expedite patient therapy.