Remote Patient Support Specialist – Billing & Care

Lever, Inc.; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Salvo Health is seeking a dedicated Support Specialist to assist patients through onboarding, billing, remote monitoring, and ongoing care coordination. This fully remote role requires clear communication, empathy, and strong HIPAA compliance while guiding patients across benefits and CPT codes.

You will work with our care team, respond via chat and email, document interactions, and help resolve issues with accuracy and care.

Qualifications

• 3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role
• 3+ years of experience breaking down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient-friendly explanations
• Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously
• Experience conducting patient or customer conversations while documenting and troubleshooting in real time
• Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows
• Ability to sit at a workstation for extended periods using a computer and headset to support patients
• Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information
• Proven experience handling confidential and sensitive patient data in compliance with HIPAA
• Ability to thrive in a fast-paced, high-growth environment with evolving processes and expectations
• Strong attention to detail and accuracy in documentation, follow-ups, and patient communication
• Goal-oriented with a focus on delivering high-quality support and meeting performance expectations
• Remote work experience preferred
• Bilingual a plus (English/Spanish)
• Must have a hard-wired, high-speed internet connection

Responsibilities

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism
• Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient-friendly explanations
• Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution-oriented
• Follow up proactively until each issue is fully resolved — no loose ends
• Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion
• Follow established workflows for benefit checks, escalations, and provider-office boundaries
• Ensure all information given to patients is consistent with Salvo policies and updated processes
• Troubleshoot patient issues related to the app, onboarding, or device setup before escalating
• Identify recurring issues and flag them to leadership with context and examples
• Adapt quickly to new tools, workflows, and process updates
• Monitor Slack for team tags and respond promptly when not on calls
• Partner with Engagement to ensure smooth handoffs and aligned messaging
• Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture
• Show up on time, prepared, and camera-ready for meetings and trainings
• Take ownership of your queue, your follow-ups, and your accuracy
• Ask questions when unsure and seek clarity rather than guessing

Skills

Healthcare billing expertise

HIPAA compliance

Strong communication

Remote work experience

Job description

Salvo Health is seeking a dedicated Support Specialist to assist patients through onboarding, billing, remote monitoring, and ongoing care coordination. This fully remote role requires clear communication, empathy, and strong HIPAA compliance while guiding patients across benefits and CPT codes.

You will work with our care team, respond via chat and email, document interactions, and help resolve issues with accuracy and care.