Remote Patient Billing Specialist

Five Star; Aberdeen (SD); On-site; USD 19,000 - 21,000; Full time

Job summary

Privia is seeking a Patient Billing Specialist remote, helping patients with payment processing, billing education, and insurance verification.

You will support claims, coordinate with internal teams, and ensure HIPAA compliance while delivering empathetic, accurate service across multiple EMR systems.

This full-time remote role requires strong communication and independence, with training provided and a shift differential for nights and weekends.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone in accordance with Privia financial responsibility policies.
• Create, update, and maintain payment plans following established guidelines.
• Ensure transaction accuracy, proper documentation, and data integrity.
• Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Add or update insurance data within the EMR and resubmit pending or corrected claims.
• Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
• Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
• Research account history to determine the root cause of billing or payment concerns.
• Recommend appropriate resolutions and next steps in alignment with Privia policies.
• Maintain professionalism and empathy during complex or sensitive financial discussions.
• Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
• Navigate multiple systems simultaneously while assisting patients.
• Adhere to all documentation, privacy, and security requirements.
• Maintain schedule adherence and consistent availability during assigned hours.
• Complete all required Privia and client-mandated training.
• Participate in ongoing uptraining and cross-training initiatives.
• Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
• Demonstrate professionalism, accountability, and patient-centered service in all interactions.

Skills

Customer service

Billing knowledge

EMR proficiency

English fluency

Independent remote work

Data accuracy

Communication

Education

High School Diploma

Tools

EMR systems

Job description

Privia is seeking a Patient Billing Specialist remote, helping patients with payment processing, billing education, and insurance verification.

You will support claims, coordinate with internal teams, and ensure HIPAA compliance while delivering empathetic, accurate service across multiple EMR systems.

This full-time remote role requires strong communication and independence, with training provided and a shift differential for nights and weekends.