Remote Patient Billing Support Specialist

Vanguard-Skin-Specialists; Colorado Springs (CO); Hybrid; USD 42,000 - 47,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

401K

Job summary

Vanguard Skin Specialists is seeking a Patient Support Billing Specialist to handle a high-volume billing line, manage patient inquiries via phone, email, and portal, and resolve payment and insurance issues with a patient-centered approach.

The role requires strong communication, accuracy, and adherence to HIPAA. The position offers a hybrid schedule with one remote day per week after training and competitive benefits.

Qualifications

• Experience in medical billing, patient accounts, or healthcare customer service is required.
• Strong understanding of insurance terminology and payment posting is preferred.
• Excellent communication skills, both verbal and written, and attention to detail.

Responsibilities

• Serve as primary support for a high-volume inbound billing phone line (approx. 80 calls/day).
• Respond to patient billing inquiries via phone, email inbox, and patient portal.
• Educate patients on billing statements, balances, payment options, and insurance coverage.
• Document all patient interactions and account updates in the billing system.
• Escalate complex issues to internal teams and maintain HIPAA compliance.

Skills

Medical billing

Healthcare customer service

HIPAA compliance

Phone etiquette

Education

High school diploma or equivalent

Tools

Billing software

Job description

Vanguard Skin Specialists is seeking a Patient Support Billing Specialist to handle a high-volume billing line, manage patient inquiries via phone, email, and portal, and resolve payment and insurance issues with a patient-centered approach.

The role requires strong communication, accuracy, and adherence to HIPAA. The position offers a hybrid schedule with one remote day per week after training and competitive benefits.