Remote Patient Billing & Support Specialist

Peak Physical Therapy; Birmingham (AL); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

100% employer paid medical insurance

Dental and Vision insurance

401(k) with company match

Generous PTO and paid holidays

Annual paid Charity Day

Job summary

Upstream Rehabilitation is seeking a Remote Patient Account Specialist to join our team. You will handle patient billing questions, process payments, and set up payment plans, all while upholding HIPAA standards.

This remote role requires strong communication and multi-tasking in a high-volume environment. Salary ranges from $15 to $16 per hour, with comprehensive benefits and a focus on patient service.

Qualifications

• High School diploma or equivalent experience.
• Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• Exceptional communication skills, including oral, written and presentations abilities.
• Strong active listening, attention to detail, and capacity to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Self-motivated with the ability to stay on task and participate in routine check-ins.
• Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
• Proficiency in Microsoft Office Suite or similar software applications.
• High-volume call center experience and/or medical billing experience.
• Healthcare industry experience.

Responsibilities

• Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions.
• Escalate unresolved issues to the Accounts Receivable (AR) team.
• Process payments and set up payment plans.
• Communicate effectively to resolve billing concerns.
• Build rapport by being courteous and friendly.
• Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
• Refer complex or difficult calls/situations to the team lead or manager.
• Other duties and projects as assigned.

Skills

Active listening

Customer service

Multitasking

Communication

Discretion

Professionalism

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Upstream Rehabilitation is seeking a Remote Patient Account Specialist to join our team. You will handle patient billing questions, process payments, and set up payment plans, all while upholding HIPAA standards.

This remote role requires strong communication and multi-tasking in a high-volume environment. Salary ranges from $15 to $16 per hour, with comprehensive benefits and a focus on patient service.