Remote Patient Billing Specialist

Five Star; Cleveland (OH); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Privia seeks a Patient Billing Specialist to assist patients with payments, billing education, insurance verification, and claims inquiries in a remote setting. You will navigate billing systems, ensure data integrity, and uphold privacy standards while delivering empathetic service.

The role emphasizes accuracy, regulatory awareness, and patient advocacy across multiple systems. Strong English communication and prior billing experience are valued.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Accurately process patient payments via phone in accordance with Privia financial responsibility policies.
• Create, update, and maintain payment plans following established guidelines.
• Ensure transaction accuracy, proper documentation, and data integrity.
• Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

Skills

Customer service

Billing knowledge

Payment processing

English proficiency

Education

High school diploma or GED

Tools

EMR systems

Job description

Privia seeks a Patient Billing Specialist to assist patients with payments, billing education, insurance verification, and claims inquiries in a remote setting. You will navigate billing systems, ensure data integrity, and uphold privacy standards while delivering empathetic service.

The role emphasizes accuracy, regulatory awareness, and patient advocacy across multiple systems. Strong English communication and prior billing experience are valued.