Remote Healthcare Billing Specialist

Five Star; Cheyenne (WY); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Shift differential

Paid training

Full-time benefits after 60 days

Remote-friendly

Job summary

Five Star is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role covers multiple states for patients and requires strong English communication and HIPAA awareness.

You will handle payments, payment plans, insurance data, and explanations of billing concepts while maintaining accuracy across EMR systems.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone in accordance with policies.
• Create, update, and maintain payment plans following established guidelines.
• Ensure transaction accuracy, proper documentation, and data integrity.
• Explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Add or update insurance data within the EMR and resubmit pending or corrected claims.
• Educate patients on billing concepts including COB, deductibles, coinsurance, copays, timely filing, and denials.
• Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
• Research account history to determine root cause of billing or payment concerns.
• Recommend appropriate resolutions and next steps in alignment with policies.

Skills

Customer service

English proficiency

Remote work

Independent work

Education

High school diploma or GED

Tools

EMR systems

Computer applications

Job description

Five Star is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role covers multiple states for patients and requires strong English communication and HIPAA awareness.

You will handle payments, payment plans, insurance data, and explanations of billing concepts while maintaining accuracy across EMR systems.