Remote Patient Support & Outcomes Specialist

Rx Function; United States; On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Paid Vacation

Job summary

RxFunction is seeking a Remote Patient Support Specialist to enhance patient experiences with our products and services. You will be the primary patient contact and collaborate with Patient Training, Patient Service, Sales, and Compliance to ensure optimal outcomes.

Responsibilities include conducting outbound surveys, handling inbound inquiries, and documenting feedback within ERP/CRM systems. You will support QA with complaint documentation and contribute to continuous improvement efforts.

Qualifications

• 2–5+ years’ experience in patient-related aspects of the medical device industry.
• Experience using ERP and CRM systems and the Microsoft platform.

Responsibilities

• Performing patient surveys and maintaining Outcomes Monitoring Program workflow, follow-up and feedback support
• Answering, troubleshooting, and documenting inbound patient support inquiries and feedback from patients
• Following established protocols for issue resolution workflow and customer feedback documentation
• Following patient support processes; executing documentation and processing accordingly within ERP/CRM business systems
• Communicating and/or escalating survey results, product issues and patient concerns to Patient Services Management
• Managing customer feedback closure and supporting Quality Assurance with accurate and complete complaint documentation and timely task closure
• Identifying continuous improvement opportunities
• Other duties as defined to support the broader team and the patient base

Skills

Communication

Independent work

Customer service

Education

Diploma

Tools

ERP

CRM systems

Microsoft Office

Job description

RxFunction is seeking a Remote Patient Support Specialist to enhance patient experiences with our products and services. You will be the primary patient contact and collaborate with Patient Training, Patient Service, Sales, and Compliance to ensure optimal outcomes.

Responsibilities include conducting outbound surveys, handling inbound inquiries, and documenting feedback within ERP/CRM systems. You will support QA with complaint documentation and contribute to continuous improvement efforts.