Remote Patient Access Case Manager

Orsini Healthcare; Oregon; Híbrido; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with employer match

PTO and holidays

Tuition reimbursement program

Descripción de la vacante

Orsini Rare Disease Pharmacy Solutions is seeking a compassionate patient support advocate for a remote role in the US. You will educate patients about support programs, perform outreach calls, and assist with financial support and adherence communications to ensure excellent service.

You will work with program managers and peers, showing urgency, accountability, and strong customer service to help patients access therapy and stay on track with their treatment plans.

Formación

• 1-3 years in patient care services for drug products.
• 1-3 years resolving customer service needs for a drug product.
• Able to handle a volume of individual patients for support needs.
• Experience with Major Medical Insurance and knowledge of pharmacy benefits.
• Knowledge of HCPCS codes and patient eligibility requirements.
• HIPAA understanding and ability to follow program rules.

Responsabilidades

• Regularly communicate with patients to assist with patient support programs.
• Educate patients on program options and maintain high service levels.
• Collaborate with team members to ensure strong patient journeys.
• Follow up to remind patients about appointments and medication schedules.
• Identify eligibility for financial assistance and educate on options.
• Escalate urgent issues to the program manager as needed.

Conocimientos

Patient support

Customer service

HIPAA knowledge

Spanish language

Phone support

Multitasking

Attention to detail

Education outreach

Descripción del empleo

Orsini Rare Disease Pharmacy Solutions is seeking a compassionate patient support advocate for a remote role in the US. You will educate patients about support programs, perform outreach calls, and assist with financial support and adherence communications to ensure excellent service.

You will work with program managers and peers, showing urgency, accountability, and strong customer service to help patients access therapy and stay on track with their treatment plans.